![]() ![]() If you are using a Wi-Fi connection, try a wired connection, if possible. You may want to restart your router and modem to fix this problem. You may have a slow internet connection.It is possible that your Mac may unable to reach the update server.To reset PRAM, turn off your Mac and then turn it on and immediately press and hold the Option, Command, P, and R keys together for about 20 seconds. Reset PRAM on your Mac and then try again. ![]() If you have any external hard drives or peripherals connected to your Mac, try removing them.If the update does not complete, your computer may seem stuck or frozen, for an extended time, try to restart your computer by pressing and holding the power button on your Mac for up to 10 seconds. ![]() Also ensure than your Macbook, if it is a Macbook, it is plugged it into AC power. Do not put your Mac to sleep or closing its lid.
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